This Privacy Policy describes how CODE3 Technologies ("CODE3", "we", "us", "our") collects, uses, and discloses information when you visit code3.ae or interact with us, and explains your rights regarding that information. By using the website, you agree to the collection and use of information as described here.
Interpretation and Definitions
Interpretation
Words with an initial capital letter have the meanings defined below, whether they appear in singular or plural.
Definitions
Account means an account created for you to access parts of the website that require registration, where we offer that functionality.
Affiliate means an entity that controls, is controlled by, or is under common control with CODE3.
Company ("We", "Us", "Our") refers to CODE3 Technologies, Office 209, Al Mozna Building, Al Qusais, Dubai, United Arab Emirates.
Website refers to code3.ae.
Country refers to the United Arab Emirates.
Device means any device that can access the Website, such as a computer, phone, or tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Cookies are small files placed on your device by a website to store details of your browsing activity.
Usage Data refers to data collected automatically, such as the pages you visit and how long you spend on them.
Service Provider means any third party that processes data on our behalf to help us operate the Website - for example, analytics or chat tools.
Third-Party Social Media Service means any website or social network through which you may be able to log in or create an account to use the Website, where we offer that option.
You means the individual, business, or organization using the Website.
Information We Collect
Personal Data
When you submit a contact form, request a quote, or subscribe to our newsletter, we may collect:
Full name
Email address
Phone number
Country
The subject and message content you provide
We do not currently collect a postal address or payment details through the website - enquiries for products and services are quote-based, not processed as online purchases.
Usage Data
Usage Data is collected automatically as you use the website. This may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.
Information from Third-Party Social Media Services
If the website ever offers the option to register or log in through a Third-Party Social Media Service (such as Google, Facebook, Instagram, or LinkedIn), we may collect Personal Data already associated with that account - such as your name, email address, or other information you choose to share - and use it consistently with this Privacy Policy. CODE3 does not currently offer social media login on code3.ae.
Cookies and Tracking Technologies
We use cookies and similar technologies to understand how the website is used. The tools currently in use are:
Google Analytics (GA4) and Google Tag Manager - to understand site traffic and usage patterns
Microsoft Clarity - to understand how visitors navigate the site (session recordings, heatmaps)
Zoho SalesIQ - to power the live chat widget
These load only after you interact with the page, and you can control cookies through your browser settings at any time. Cookies we use fall into these categories:
Necessary/Essential Cookies (Session) - required for core site functionality.
Cookie Notice Acceptance Cookies (Persistent) - remember that you've acknowledged our use of cookies.
Functionality Cookies (Persistent) - remember preferences such as language, so you are not asked again on your next visit.
How We Use Your Personal Data
We may use your Personal Data to:
Provide and maintain the website, including monitoring its usage
Manage any account you hold with us, where account functionality is offered, including access to features available to registered users
Respond to enquiries and provide the quotes, information, or support you requested
Carry out our obligations under any service agreement or contract you enter into with us - for example, an IT AMC or project engagement
Send newsletter updates, special offers, or information about services similar to those you have enquired about, unless you have opted out
Contact you by email, phone, or other means about your enquiry or related updates
Improve our website and services based on how visitors use the site
Evaluate or carry out a merger, sale, restructuring, or other transfer of some or all of our assets
Meet legal and accounting obligations where applicable
We may share your Personal Data:
With Service Providers who help us operate the website and respond to enquiries (for example, the analytics, chat, and email tools listed above), only as needed for them to provide that service
With Affiliates, if CODE3 has any, in which case we require them to honor this Privacy Policy
With business partners, to offer you certain products, services, or promotions you may be interested in
As part of a business transfer, such as a merger, acquisition, or sale of assets, in which case we will ensure your data continues to be protected
When required by law, or to comply with a legal obligation
With your consent, for any other purpose
If the website ever includes public-facing features where you interact with other users (such as reviews or community content), information you choose to share there may be visible to other visitors. code3.ae does not currently offer this kind of feature.
We do not sell your personal information.
Data Retention
We retain enquiry and contact information for as long as needed to respond to your request and maintain business records, and newsletter email addresses until you unsubscribe. We also retain Usage Data for internal analysis, generally for a shorter period unless needed for security or legal reasons.
International Data Transfers
Some of the tools and service providers we use may process or store data outside the UAE. Where this happens, we take reasonable steps to ensure your data continues to be protected consistently with this Privacy Policy.
Delete Your Personal Data
You have the right to ask us to delete the Personal Data we have collected about you. Where account functionality is offered, you may be able to update or delete certain information directly from your account settings. Otherwise, you can contact us to request access to, correct, or delete any personal information you have provided. We may need to retain certain information where we have a legal obligation to do so.
Disclosure of Your Personal Data
We may disclose your Personal Data if:
Required to do so by law or in response to a valid request by a public authority
Necessary to protect the rights, property, or safety of CODE3, our users, or the public
Part of a business transaction such as a merger or asset sale, in which case we will notify you before your data is transferred
Necessary to investigate possible wrongdoing in connection with the website
Data Security
We take reasonable technical and organizational measures to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children's Privacy
code3.ae is intended for business use and is not directed at children. We do not knowingly collect information from children.
Links to Other Websites
Our website may contain links to third-party websites not operated by us. We encourage you to review the privacy policy of every site you visit - we have no control over, and assume no responsibility for, third-party content or practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate we will notify you by email or through a notice on the website before the change takes effect.
Contact Us
If you have questions about this Privacy Policy, contact us:
Email: info@code3.ae
Phone: +971 50 504 2547
Address: Office 209, Al Mozna Building, Dubai, United Arab Emirates