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Cloud and Microsoft Solutions
MICROSOFT COPILOT

Bring AI Assistance Into the Tools Your Team Already Uses

Microsoft Copilot brings AI assistance directly into Word, Excel, Outlook, Teams and other Microsoft 365 apps, but getting genuine value from it takes proper setup and rollout. CODE3 helps businesses in Dubai and across the UAE deploy Microsoft Copilot, from licensing through to team adoption.

SERVICES OVERVIEW

AI That Works Inside Your Existing Workflow

Rather than a separate tool to learn, Microsoft Copilot integrates AI assistance directly into the Microsoft 365 apps your team already uses every day. CODE3 helps businesses in Dubai and across the UAE plan and deploy Copilot properly — from licensing and data readiness through to helping your team actually adopt it in their daily work.

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WHAT WE COVER

What Our Microsoft Copilot Services Cover

From readiness assessment through to ongoing support after rollout.

Copilot Readiness Assessment

Review your Microsoft 365 environment, users, identities, applications and prerequisites before deployment.

Microsoft Copilot Setup

Configure the Microsoft 365 environment and required settings for Copilot deployment.

Copilot License Configuration

Review eligible Microsoft 365 plans and assign Copilot licenses to the appropriate users.

Explore Microsoft Licensing
Microsoft 365 Readiness

Review Exchange Online, Microsoft Entra ID, Microsoft 365 Apps and relevant configuration requirements.

Explore Microsoft 365 Services
Security & Data Readiness

Review permissions, access controls and Microsoft 365 security settings before introducing AI-assisted access to organizational information.

User Rollout

Plan a controlled rollout instead of enabling Copilot for every user without preparation.

Copilot Adoption Support

Help users understand where Copilot fits into their everyday Microsoft 365 workflows.

Ongoing Copilot Support

Provide technical assistance for configuration changes, user access and Microsoft 365 administration.

WHAT IS MICROSOFT COPILOT

AI-Powered Assistance Inside Microsoft 365

Microsoft Copilot is an AI-powered productivity service integrated with Microsoft 365 applications and services. Depending on the offering and licensing, users can interact with Copilot in applications such as:

Microsoft Word logoMicrosoft Word
Drafting, rewriting and summarizing business documents directly inside Word.
Microsoft Excel logoMicrosoft Excel
Understanding spreadsheet data, building formulas and surfacing insights inside Excel.
Microsoft PowerPoint logoMicrosoft PowerPoint
Creating and structuring presentation drafts directly inside PowerPoint.
Microsoft Outlook logoMicrosoft Outlook
Summarizing emails, drafting responses and working with calendar information in Outlook.
Microsoft Teams logoMicrosoft Teams
Supporting meetings and collaboration scenarios within Microsoft Teams.
Microsoft 365 logoMicrosoft 365
Working across the wider Microsoft 365 environment your team already uses.

Copilot can use organizational context available through Microsoft Graph, subject to the user's existing permissions. Microsoft states that Copilot only surfaces organizational information that the user has permission to access — making your existing Microsoft 365 identity, permissions and data governance important parts of a Copilot deployment.

READINESS ASSESSMENT

Microsoft Copilot Readiness Assessment

Before deployment, we review whether your Microsoft 365 environment is ready.

Microsoft 365 Licensing

Review existing Microsoft 365 subscriptions and identify which users require Copilot licensing.

Identity

Review Microsoft Entra ID accounts and authentication requirements.

Exchange Online

Check that required primary mailboxes are hosted in Exchange Online.

Microsoft 365 Apps

Review the Microsoft 365 applications and update configuration required for Copilot experiences.

Data & Permissions

Review how users access SharePoint, OneDrive, Teams and other organizational data.

Security

Review authentication, access controls and relevant Microsoft 365 security policies.

Network

Check the network configuration and required Microsoft Copilot endpoints.

Microsoft identifies these areas as part of the technical requirements for deploying Copilot.

LICENSING

Microsoft Copilot License Setup

Microsoft Copilot licensing depends on the Microsoft 365 environment and subscription your organization uses.

Review Current Licenses
Understanding what your organization already has in place.
Identify Eligible Users
Confirming which users qualify for Copilot under your current plans.
Map Licenses to Roles
Matching Copilot access to the people who will actually benefit from it.
Configure License Assignments
Assigning licenses correctly across the organization.
Review Unused Allocations
Identifying licenses that are paid for but not being used.
Plan a Phased Rollout
Sequencing licensing alongside a controlled deployment.
Coordinate With Microsoft 365
Keeping Copilot licensing aligned with your wider Microsoft 365 environment.

Current Microsoft documentation lists eligible prerequisite plans including Microsoft 365 Business Basic, Business Standard, Business Premium and certain enterprise plans, with Copilot licensing added according to the applicable offering.

Review Your Copilot Licensing

Explore Microsoft Licensing Services
ACROSS YOUR APPS

Microsoft Copilot Across Word, Excel, PowerPoint, Outlook & Teams

Actual features depend on the Copilot offering, Microsoft 365 plan and application configuration — CODE3 focuses on making sure the underlying environment is properly configured.

Microsoft Word

Copilot can support users working with business documents and content.

Common applications:
  • Drafting & rewriting content
  • Summarizing documents
  • Creating initial content structures
Microsoft Excel

Copilot can assist eligible users working with spreadsheets and business information.

Common applications:
  • Understanding spreadsheet data & trends
  • Creating formulas
  • Summarizing information & generating insights
Microsoft PowerPoint

Copilot can assist users creating and working with presentations.

Common applications:
  • Create & structure presentation drafts
  • Summarize information
  • Work with existing Microsoft 365 content
Microsoft Outlook

Copilot can assist users working with business email and calendar information. Exchange Online is an important deployment prerequisite for these mailbox-based experiences.

Common applications:
  • Email summaries & draft responses
  • Conversation context
  • Meeting & calendar information
Microsoft Teams

Copilot can work within Teams to support applicable meeting and collaboration scenarios.

Common applications:
  • Meeting configuration
  • Collaboration policies
  • User rollout & ongoing support
Explore Video Conferencing Solutions
SECURITY & DATA READINESS

Microsoft Copilot Security & Data Readiness

AI deployment should begin with the data users are already allowed to access.

Microsoft Entra ID
Identity foundation reviewed before Copilot is introduced.
User & SharePoint Permissions
Confirming access reflects what each user should actually see.
OneDrive & Teams Access
Reviewing file and collaboration access alongside SharePoint.
Authentication & MFA
Verifying sign-in security before AI-assisted access is introduced.
Conditional Access
Access rules based on device, location or risk level.
Microsoft 365 Security Settings
Policies configured appropriately for the organization.
Data Access & Information Governance
Understanding what data is accessible before AI makes it easier to surface.
Device Access
Confirming which devices can reach organizational data.

Microsoft explains that Copilot uses organizational information through Microsoft Graph and respects existing user permissions. The objective is not to create a separate permission model for Copilot, but to ensure your existing Microsoft 365 environment is structured appropriately.

IDENTITY & PERMISSIONS

Microsoft Copilot & SharePoint Permissions / Microsoft Entra ID

Two foundations that deserve particular attention before rollout.

SharePoint Permissions

Copilot can work with organizational content that users already have permission to access — if information is incorrectly shared, AI-assisted search can make it easier to discover. Microsoft recommends SharePoint governance as part of Copilot readiness.

Common applications:
  • SharePoint sites & document libraries
  • User permissions & group membership
  • External sharing & access levels
Explore Microsoft SharePoint
Microsoft Entra ID

Microsoft Entra ID provides the identity foundation for Microsoft 365 users. Microsoft currently requires Microsoft Entra ID accounts for Copilot deployment.

Common applications:
  • User identity review & account configuration
  • Authentication, MFA & Conditional Access
  • Administrative roles, onboarding & offboarding
ADOPTION BY TEAM

Microsoft Copilot for Business Teams

Installing Copilot is only one part of the project — employees also need onboarding, application-specific guidance and ongoing support to use it well. Different teams tend to use Copilot differently.

Management

Summarize information, prepare documents and work with business communications.

Sales Teams

Assist with email, proposals, presentations and customer-related information available to the user.

Marketing Teams

Develop content drafts, presentations and campaign-related materials.

HR Teams

Work with documents, communications and internal information according to existing access permissions.

Finance Teams

Work with spreadsheet data and business documents while maintaining existing access controls.

IT Teams

Use Copilot alongside Microsoft 365 administration, documentation and troubleshooting workflows.

THE WIDER ECOSYSTEM

Microsoft Copilot & Existing Microsoft 365 Services

Copilot works within a broader Microsoft ecosystem. CODE3 can help connect Copilot readiness with:

Microsoft 365 logoMicrosoft 365
The core productivity suite Copilot is built into — email, Office apps and collaboration tools.
Exchange Online
The mailbox service Copilot's Outlook experiences are grounded in.
Microsoft Outlook logoOutlook
Email and calendar assistance, grounded in your Exchange Online mailbox.
Microsoft Teams logoMicrosoft Teams
Meeting and collaboration assistance within Teams.
SharePoint
Document and site permissions Copilot respects when surfacing organizational content.
OneDrive
Personal file storage and sharing that Copilot can reference within existing access rights.
Microsoft Entra ID
The identity foundation every Copilot deployment depends on.
Microsoft Intune
Device management that helps keep Copilot access limited to compliant devices.
Microsoft Defender
Threat protection that works alongside Copilot's data access.
Microsoft Purview
Information governance and compliance controls relevant to AI-assisted data access.
Microsoft Azure
Cloud infrastructure that can extend your Microsoft 365 and Copilot environment.

The exact services involved depend on your Microsoft 365 subscription and Copilot deployment scope.

NEW & EXISTING TENANTS

Microsoft Copilot Setup for New & Existing Microsoft 365 Tenants

Microsoft currently requires primary user mailboxes to be hosted in Exchange Online for Copilot mailbox grounding, so hybrid environments require particular attention during readiness assessment.

Existing Microsoft 365 Environment

We assess the current tenant, users, licenses, permissions, security and applications before deployment.

New Microsoft 365 Environment

We can establish the Microsoft 365 foundation first and then prepare it for Copilot.

Explore Microsoft 365 Services
Hybrid Environment

We review the existing environment and identify requirements that may affect Copilot readiness.

TROUBLESHOOTING & SUPPORT

Microsoft Copilot Troubleshooting & Support

After deployment, users may still encounter configuration or access issues.

Copilot Access Problems
Diagnosing why a user cannot access expected Copilot functionality.
License Assignment Issues
Resolving mismatches between licenses and users.
Application Configuration
Fixing configuration issues within Microsoft 365 applications.
Authentication & Entra ID Issues
Resolving sign-in and identity-related problems.
Teams & Outlook Issues
Troubleshooting Copilot behavior within these applications.
SharePoint & OneDrive Access
Resolving access issues affecting Copilot's data grounding.
Application Updates
Keeping Microsoft 365 applications current for Copilot compatibility.
Network Connectivity
Diagnosing connectivity issues affecting Copilot endpoints.
OUR DELIVERY PROCESS

How CODE3 Delivers Microsoft Copilot Setup

A structured, phased approach from initial assessment through to ongoing support.

STEP 01

Understand Your Business

We identify your objectives, users, Microsoft 365 environment and intended Copilot use cases.

STEP 02

Assess Readiness

We review licensing, identity, Exchange Online, applications, network and data-access considerations.

STEP 03

Prepare the Environment

We address required Microsoft 365 configuration and security considerations.

STEP 04

Configure Copilot

We configure the agreed Copilot services and assign licenses to the selected users.

STEP 05

Pilot & Test

We validate access, application integration and user experience with the pilot group.

STEP 06

Roll Out

We support the agreed user rollout across the organization.

STEP 07

Support & Optimize

We provide ongoing Microsoft 365 and Copilot-related technical support.

Ready to prepare your business for Copilot?

Talk to Our Microsoft Copilot Experts
HOW THEY DIFFER

Microsoft Copilot Setup vs Microsoft 365 Services

Copilot should be treated as an extension of a properly managed Microsoft 365 environment rather than a standalone application.

Microsoft Copilot Setup
Focus
AI readiness and deployment
Licensing
Copilot licensing
Assessment
Copilot readiness
Configuration
AI application configuration
Deployment
Copilot rollout
Ongoing
AI adoption
Microsoft 365 Services
Focus
The wider Microsoft 365 environment
Licensing
Microsoft 365 licensing
Assessment
Tenant administration
Configuration
Email, Teams, SharePoint and OneDrive
Deployment
General Microsoft 365 support
Ongoing
Ongoing Microsoft 365 management

Copilot Setup focuses on preparing and deploying the AI experience, distinct from Microsoft 365 Migration, which moves users, email and data from an existing environment into Microsoft 365. CODE3 can coordinate all three as part of a broader Microsoft 365 strategy.

Explore Microsoft 365 Services
PLAN YOUR COPILOT ROLLOUT

Request a Copilot Readiness Assessment

Answer a few quick questions and we'll suggest a starting point for your Copilot project.

Step 1 of 425%

Ready to talk it through?

This gives a starting point only — CODE3 confirms the exact scope after a short consultation.

Talk to Our Microsoft Copilot Experts
WHY CHOOSE US

Why Choose CODE3 for Microsoft Copilot?

Rolling out Copilot well takes more than flipping a license switch — data readiness and adoption matter just as much.

01

Licensing Guidance

We help you understand Copilot licensing and what it requires from your existing Microsoft 365 setup.

02

Data Readiness Assessment

Copilot works best with well-organized data — we can help assess and improve this before rollout.

03

Structured Rollout

A planned deployment rather than switching it on and hoping for adoption.

04

Team Training

We help your team understand how to actually use Copilot in their daily work.

Want to see how we can support your business?

Talk to Our Experts
WHY WORK WITH US

How We Deploy Microsoft Copilot

We help businesses deploy Microsoft Copilot securely and maximize its value across the organization.

01

Readiness Assessment

We review your Microsoft 365 environment and data structure.

02

Licensing & Planning

We help plan licensing and rollout scope for your team.

03

Deployment

Setup and configuration handled by experienced engineers.

04

Training & Support

We help your team adopt Copilot and remain available for support.

Considering Microsoft Copilot for Your Team?

Tell us about your Microsoft 365 environment and we'll advise on a Copilot rollout.

Businesses That Trust CODE3 With Their Microsoft Environment

From growing businesses to established organizations, CODE3 helps companies across Dubai and the UAE adopt Microsoft Copilot.

LULU GROUP
NMDC
ARAMTEC
GAMBIT PUBLIC RELATION
ADNOC
DP WORLD
LANDMARK GROUP
BURJEEL HOLDINGS

Interested in partnering with CODE3?

Partner With Us

Backed by Established Technology Partners

As a Microsoft-focused IT provider, we help businesses deploy Copilot properly within their existing environment.

Microsoft partner logo
AWS Partner - Advanced Tier Services
Acronis partner logo

Interested in partnering with CODE3?

Partner With Us
CLIENT VOICES

What Our Clients Say About Working With CODE3

5.0Google reviews

Excellent IT service and support! The team at CODE3 provides reliable solutions with quick response times.

KD
Karen D'cruz
Google Review

Good customer service

BJ
basil jasheem
Google Review

Got a small meeting room setup with the Yealink MeetingBar A20, CTP18 touch panel, and a 55-inch Samsung 4K display. The audio and video quality are good, and joining meetings is easy. Installation was smooth, and everything works as expected. Happy with the service.

KD
Kalanithi D
Google Review

Got IT AMC support for my office, covering desktops, laptops, printers, and network issues. The team was helpful in troubleshooting problems, maintaining the systems, and keeping things running smoothly. Good response and practical support whenever needed.

SK
Siva Kumar
Google Review

Installed an Epson portable projector for our classroom, and it works really well for teaching and presentations. The display is clear, and setting it up is easy. It makes showing lessons and videos to students much more convenient. Happy with the service.

S
Sharath27
Google Review

Excellent IT service and support! The team at CODE3 provides reliable solutions with quick response times.

KD
Karen D'cruz
Google Review

Good customer service

BJ
basil jasheem
Google Review

Got a small meeting room setup with the Yealink MeetingBar A20, CTP18 touch panel, and a 55-inch Samsung 4K display. The audio and video quality are good, and joining meetings is easy. Installation was smooth, and everything works as expected. Happy with the service.

KD
Kalanithi D
Google Review

Got IT AMC support for my office, covering desktops, laptops, printers, and network issues. The team was helpful in troubleshooting problems, maintaining the systems, and keeping things running smoothly. Good response and practical support whenever needed.

SK
Siva Kumar
Google Review

Installed an Epson portable projector for our classroom, and it works really well for teaching and presentations. The display is clear, and setting it up is easy. It makes showing lessons and videos to students much more convenient. Happy with the service.

S
Sharath27
Google Review

Excellent IT service and support! The team at CODE3 provides reliable solutions with quick response times.

KD
Karen D'cruz
Google Review

Good customer service

BJ
basil jasheem
Google Review

Got a small meeting room setup with the Yealink MeetingBar A20, CTP18 touch panel, and a 55-inch Samsung 4K display. The audio and video quality are good, and joining meetings is easy. Installation was smooth, and everything works as expected. Happy with the service.

KD
Kalanithi D
Google Review

Got IT AMC support for my office, covering desktops, laptops, printers, and network issues. The team was helpful in troubleshooting problems, maintaining the systems, and keeping things running smoothly. Good response and practical support whenever needed.

SK
Siva Kumar
Google Review

Installed an Epson portable projector for our classroom, and it works really well for teaching and presentations. The display is clear, and setting it up is easy. It makes showing lessons and videos to students much more convenient. Happy with the service.

S
Sharath27
Google Review

Ready to experience the same level of service?

Become Our Next Success Story
INDUSTRIES WE SERVE

Industries We Serve

Corporate Offices

IT infrastructure and support built for the day-to-day needs of modern corporate workplaces.

Government

Secure, compliant technology solutions aligned with government standards and public sector requirements.

Healthcare

Reliable IT and security infrastructure that protects patient data and keeps critical systems running.

Education

Connected campus technology that supports digital learning, from classrooms to administration.

Hospitality

Guest-ready networks, AV, and support systems that keep hotels and venues running smoothly.

Retail

Dependable connectivity and systems that keep stores, POS, and customer experience running.

Banking & Finance

High-security infrastructure built for the compliance and uptime demands of financial institutions.

Manufacturing

Resilient industrial IT and network infrastructure that keeps production environments running.

Logistics & Warehousing

Connected infrastructure that keeps tracking, inventory, and operations moving efficiently.

Construction

On-site and office IT support built around the pace and demands of construction projects.

Real Estate

Smart building and connectivity solutions for developments, offices, and property management.

Residential

Reliable home networking and smart technology solutions for residential communities.

Small & Medium Businesses (SMBs)

Cost-effective, scalable IT solutions that grow with your business.

Enterprise Organizations

Enterprise-grade infrastructure, security, and support built for scale and complexity.

Telecommunications

Empowering telecom providers with secure networking, cloud, cybersecurity, and managed IT solutions.

Don't see your industry listed? We can still help.

Find Your Industry Solution
FAQS

Frequently Asked Questions About Microsoft Copilot

Find answers to common questions about Microsoft Copilot solutions.

Can't find the answer you're looking for?

Still Have Questions? Contact Us

Microsoft Copilot is an AI assistant built into Microsoft 365 apps like Word, Excel, Outlook and Teams, helping with tasks like drafting, summarizing and analyzing content.

Bring AI Into Your Team's Daily Work

Tell us about your Microsoft 365 setup, and we'll help you plan a Copilot rollout that actually gets used.

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